Skip to content

Advisor Strategy & Innovation

These terms often used in the context of technology and business processes, but they refer to different concepts related to the integration of digital technologies into various aspects of an organization.

Strategy & Innovation

What’s the difference between Digitization, Digitalization and Digital Transformation?

Find out more

Front and back-office applications are terms commonly used to describe different types of software and systems within an organization that serve distinct functions related to customer interactions and internal operations.

Strategy & Innovation

What are front and back-office applications?

Find out more

Digital Customer Experience (DCX) refers to the overall interaction and engagement that customers have with a company’s digital touchpoints and online channels. It encompasses all digital interactions and experiences that customers have while engaging with a company’s products, services, and brand online.

Strategy & Innovation

What is Digital Customer Experience (DCX)?

Find out more

Digital Employee Experience (DEX) refers to the overall interaction and engagement that employees have with the digital tools, technologies, and systems they use within their work environment. It encompasses all digital touchpoints and interactions that employees have throughout their daily tasks and responsibilities.

Strategy & Innovation

What is Digital Employee Experience (DEX)?

Find out more

Hyper-automation is an approach to automation that involves combining various technologies, such as artificial intelligence (AI), machine learning (ML), robotic process automation (RPA) natural language processing (NLP) and others to streamline and optimize business processes.

Strategy & Innovation

What is Hyper-automation?

Find out more

Digitalization refers to the process of using digital technologies to transform analog information, processes, and systems into digital formats. This transformation involves the conversion of data, processes, and interactions from physical or analog forms into digital ones, which can be stored, manipulated, and transmitted electronically.

Strategy & Innovation

What is Digitalization?

Find out more

Digitization refers to the process of converting information, data, or content from its analog or physical form into a digital format.

Strategy & Innovation

What is Digitization?

Find out more

Digital transformation refers to the process of using digital technologies to fundamentally change and enhance various aspects of an organization’s operations, business models, processes, and customer experiences.

Strategy & Innovation

What is Digital Transformation?

Find out more

Digital adoption refers to the process of successfully embedding digital tools, technologies, and software into an organizations business models. The goal of is to maximize the value of digital tools and technologies leading directly to improved efficiency, productivity, and competitiveness.

Strategy & Innovation

What is a Digital Adoption Center of Excellence (DACoE)?

Find out more