Advisor Digital & Technology

A Digital Experience Platform (DXP) is a comprehensive solution that combines various digital tools and technologies to create, manage, and optimize multi-channel digital experiences for users, typically customers, employees, partners, and other stakeholders.

Human-in-the-loop automation, also known as human-in-the-loop AI, refers to a process in which both automated systems and human intervention are involved to perform a task or make decisions. It recognizes that certain tasks are best handled by humans while acknowledging the advantages that AI can bring. HTIL aims to strike a balance between efficiency, accuracy, and human expertise.

A DAS is a broader based digital adoption solution, whilst a DAP is a single software technology platform. The terms are often used interchangeably.

A Digital Adoption Platform (DAP) is a software solution designed to help organizations streamline the process of introducing and new digital tools and technologies into their workflows. The goal is to enhance user adoption, engagement, and proficiency thereby maximizing benefits and minimizing disruptions or inefficiencies during the transition to digital solutions.

RPA stands for Robotic Process Automation. It’s a technology that uses software robots or “bots” to automate and streamline repetitive, rule-based tasks within business processes. These tasks are typically manual and time-consuming, often involving interactions between various software applications, systems, and data sources.

Conversational AI refers to the technology that enables machines, particularly computers and software, to engage in human-like conversations with users. It’s a subfield of artificial intelligence (AI) that focuses on creating systems capable of understanding natural language and responding in a coherent and contextually relevant manner.

A chatbot is a computer program or artificial intelligence (AI) system designed to simulate human conversation through text or speech interactions. It is often used to automate and facilitate conversations between users and computer systems in a way that resembles natural language communication.

Digital Adoption goes beyond just implementing technology; it involves ensuring that the technology is effectively embraced and used to its full potential by the intended users.