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Digital Adoption Advisor

Your partner in driving long-term digital transformation success.

Digital Adoption Advisor is an independent digital adoption consultancy that unlocks business value by transforming the way workforces engage with digital technologies.

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Our trusted, vendor-agnostic approach delves deep into each digital task and process to eliminate wasted time and boost organizational productivity.

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We are the world’s first truly independent digital adoption consultancy, and your partner in driving long-term digital transformation success.

Use Case - Multi-app business process
Outcome - Productive time recovered

Team DACoE

Team DACoE

We saved
17,988Hrs
with Process Benchmarking

Process ID: Order to Cash
Period: Jan-Mar 2023

Use Case - Single-app business process
Outcome - Productive time recovered

Team HR Global

Team HR Global

We saved
9,620Hrs
with Process Benchmarking

App ID: Workday TA
Period: April-June 2023

Use Case - Managed sales process
Outcome - Productive time optimized

Team DACoE

Team DACoE

We maintained process efficiency
@T-Benchtime in H223
with Process Benchmarking

App ID: Salesforce CRM
Period: July-Dec 2023

Kick-start your journey towards digital adoption success.

Learn from the pioneer of digital adoption.
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Mark Barlow

Mark Barlow

Digital Adoption

Pioneer & Trailblazer

Lifecycle Services

DAA’s Lifecycle services provide a consistent pathway toward sustainable value from digital transformation initiatives.

Steering the future of digital adoption excellence.

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Advisor Decoders

Our expanding database of digital adoption excellence definitions, information and explanations.

What is Digitization?
What’s the difference between Digitization, Digitalization and Digital Transformation?
What is Digital Customer Experience (DCX)?
What’s the difference between Digital Adoption and Digital Experience?
What’s the difference between RPA and Hyper-automation?
What’s the difference between a Chatbot and Conversational AI?
What is RPA?
What is Digital Employee Experience (DEX)?

News

14

04

Blog

UNCONTROLLED by DESIGN

We Rebuilt Work. We Forgot To Govern It.

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07

04

Blog

When Value Isn’t Owned, Transformation Fails Every Time

From missed outcomes to multi-million-dollar disputes, the pattern is consistent.
No one owned the value.

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19

03

Blog

The Emergence of a New Layer in the Digital Transformation Model

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19

03

Blog

The Legacy Loops – Why Modern Technology Is Still Managed with Legacy Logic

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16

02

Blog

From Orchestration to Governance: Why Digital Adoption Still Isn’t Operationalised, and What Comes Next

In my last article, From Orchestration to Economics, I explored what Gartner’s latest Digital Adoption Platform (DAP) Market Guide signals about the state of the digital adoption market, and, just as importantly, what it still leaves unresolved.

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05

02

Blog

Digital Transformation Has Never Had Its Earthrise Moment What if it already exists – and we’ve been ignoring it all along?

In 1968, humanity didn’t change its behaviour because of a new policy, a better strategy, or a more persuasive argument.

It changed because of a photograph.

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